RGBC Resort management is highly unprofessional.They are cheating people, I was one of the victim very recently.
After they confirmed accomodation of two bed room suite with Kitchen for one week, I travelled all the way to Goa from Bangalore taking my Family with small children. This was confirmed by Hemant of Sales team of RGBC and onemore lady from RGBC confirmation department confirmed me on this.
On arrival to Goa, Mr. Hemant from sales sentme an SMS of a different hotel and told me to stay there temporarily until they give us accomodation in their resort. The hotel were they gave accomodation was a single star or no star category. The rooms were not clean, no hot water, single small cramped room. Anyhow they told me to adjust for few hours, I managed to stay. After few hours they told me that they will give me next day and stay only for one night .
Even they could not give me after that, Day after Day they told me same thing for 3 days and continue to stay in that junk hotel for 3 days by spoiling my entire holiday plan. During these days one more sales guy visited me and promised me to get moved into an resort - this gentleman name is Soloman of RGBC. Even as he promised he could not get me accomodation in the resort, But he achieved his presentation for me to make me a member. Comeon when these guys have cheated me on a simple accomodation, how can I take a membership from them for 2.4 lakhs or 1.2 Lakhs... Even if they had offered me at 5 k , I would have not gone for it.. Because simply they are unprofessional.
After all this, I checked out of the junk room and took a decent resort near by and stayed there happily for rest of the days. After all these stories, they guys have charged a sum of around 6k to my credit card without me authorizing the transaction . how is it possible ?they have done this by taking my personal details like Date of Birth, card number, etc, anyhow I have send a complaint to credit card company on this..
Onmore funny incident, the sales guy Hemanth told me to go personally to Resort and meet the person in charge, when I went to RGBC resort personally meet that person and narratted my story. He says sales is different and we are different, if sales have committed talk to them only dont talk to us. We cant give u any acccomodation. This the gap they have. They say sales is different and they are different . how is that ever possible.
Do you still believe these people who spoil the holidays..
I had the worst experience with these RGBC team. ( Royal Goan)
Satish
Bangalore
And one more fraud the company which sent me to do all these was Club10
They had offered me the above said package in partner with RGBC, but failed to comply to it.
After calling back Club10 several times on this , i left it out since whenever I call the manager says he will call back and never calls back. and when I try he does not pick the phone...what a club to get member ship. They are not capable of addressing or resolving the mystery I had.
// Note: All the above happened to be in the month of Sept 2009