I just came back from Goa stayed in Royal Palm beach club.First of all I will never recommend no one to go there to spoil there vacation, even you get a free offer, like the way I had with my friends.
We had the booking done by Mr Rossario, is working for the same company....total fraud...just like to get money and when you really need him, he is not there doesn’t even pick up the phone. We were promised that all of us will get the same kind of accommodation but when we reached there it was other way around.
When I tried to call him he disconnected the phone and then switched off....that is it once you pay you are on your own as they take the money in ADVANCE and that is also non refundable....
I tried ti speak to the manager on duty and she told me that she can not refund the money, ....finally the REAL MANAGER some Mr Jein ...came and I tell you he doesn’t even know how to talk to the guest, Have no clue how he became the manager of the property...
Doesn’t have no clues to guest/customer service...doesn’t want to listen..pretends that he knows everything in the world even our problem without even listing to it....finally I had to stop him which he didn’t want to ...came up with this idea that he will change the place in 1 day or 2...
I stayed 6 days no one came or BOTHERED to ask if we were OK...he had kids and we had a very bad experience...
Just to let everyone know that the ROYAL PALM RESORT is no more ROYAL PALM RESORT..as they are having some legal case going on and you can make out right away once your wack there, as half of the apartments are painted in red and half in blue...blue once are owned by RPL..
THE CASE IS IN HIGH COURT ......they have 2 different receptions , if you go to the pool you have to take your own towels coz some or us stayed in ROYAL BLUE PLAM and some in the other property which was rented out by Mr Rossario with his commission granted.
He is working for ROYAL PLAM but doing some monkey business and renting out the other apartments in the name of ROYAL PALM...These red apartments (if you need you can have them by paying some money for a week by Mr Rossario but he wont tell you that they don’t belong to ROYAL PALM) doesn’t even have phone, towels, housekeeping service...and you name it...
Regular BLUE ones the one belong to ROYAL PLAM, the place needs to have maintenance and the furniture is disaster, later on they will come and ask for the damage....
They take you to Hathi Mahal to show you and to push you to take this membership....it’s OK to take the membership but the service and the place is in total mess if it is mahindra’s, or dalmia’s, or any other..please go head..don’t waste time on the ROYAL PAIN BEACH RESORT...