On a flight to Bangkok via Amman we were diverted to an unnamed military airport. Despite informing the cabin crew that we had a connection to make we waited aboard the aircraft for over two hours. We were then dumped on the tarmac in the bitter cold and then given the choice of waiting in the cold or in a smoke filled room. Nobody from Royal Jordanian.
Eventually our passports were taken away. Then told we were to catch a bus to Amman. When we got outside the bus went without us. Waited several more hours in another room. Again no-one from RJ there. Luggage that was checked through to Bangkok was found, by chance, in a pile in a corner. Eventually, after a six hour delay we got a bus to Amman where we had to lug our bags around and check in again despite being in transit. No-one from RJ seemed to know about us let alone care. I have travelled with very many international airline but Royal Jordanian is the bottom of the pile by a long way. I have written to the CEo but, needless to say, I have not had the courtesy of an acknowledgement let alone a reply. Keep Away!!!