I purchased a matteress, in march 2020, its when lockdown hit the country, becuase of this my delivery was delayed, which is very understandable. however it took nearly 2 months, in between I realised that I dont want to wait any longer, so I decided to cancel my order and asked for refund. I sent them an email but instead of replying back, my email was blocked. its pretty clear that royaloak is not the one that cares about services to their customers. the product looked great on net but in reality its very mediocre and cheap and cost me a lot. so please if anyone is reading this, run away from this site and instead buy from amazon or any other site who take care of their customers. royaloak sucks.