I bought royal oak memory form mattress last year. The mattress have started to go down within 2 months. As I had to travel, I was not able to raise a complaint. I came back to India and raised the complaint at the 11th month of warranty. Their service guy visited and asked me to flip the mattress and check for 15 days so that the old side will come to normal.
Again the new portion also started to go inside. When I purchased the sales guy said that the mattress will regain its form once the weight is released. But it didnt happen like that after some days. The service guy says dont believe in words of sales person as they bluff all the things to sell to you.
I raised lot of complaints, but no response from their side. Poos service. Never buy from them.