Firstly, I would agree with all other reviews about the hotel and the restaurant. I frequently visit Limelight at Airport Road and it offers a great variety. The buffet is always good. The staff is extremely nice. The manager Tapas to start with.Them Arum and Kim among others.
I have been a Gold member of RO for the past 2 years. In fact, I renewed it after they convinced me about a new voucher for a stay at the Goa Property (Rs9999). So I was happy about being a member again.
After that I tried booking at the goa property 3 times and they are very blunt in telling me that "Its peak time. Later". The staff named mridha never bothers to call back to confirm the date. Even if its 1.5 months in advance. There was no need to offer the voucher if we can not avail it. Or else the terms and conditions of using the voucher should have been mentioned very clearly when the same were issued. I am extremely unhappy with the way the staff responds to phone calls. Courtesy is the least that we can expect from anyone associated with hospitality industry.
I am extremely disappointed with the membership and the staff who caters to members.