I had a nightmare getting my car insurance renewed from them. I was promised the renewed policy within 4 working days. But it never came even after my cheque was processed.
I waited for a week and when I called them, they were not even aware about the renewal. After a couple of days the customer care guy called and asked where I had done the renewal, receipt number, etc. Again two days later another guy calls and I need to repeat the whole story.
It finally took them 20 days to send me the policy and this after threats that I will be lodging a police complaint and taking them to consumer court, etc.
Bunch of morons who just dont care.