Chennai Customers Beware. Aircel (RPG which was swallowed by AirCel which is now swallowed by Hutch) boasts of 100000 (I’m not sure how many zeros) customers. Their plans are good but you’d be a sucker if you get into their clutches. The most horrible customer service who are very rude, and just keep saying it will be taken care of. I took two AirCel connections (Postpaid) it took them 2 weeks to activate them !
Their network coverage though extensive is lousy. I work in one of the tallest buildings in Chennai’s central area (T.Nagar) but I don’t get a signal. I can neither make or receive calls even if go to the 11th floor terrace or go to the ground. Same thing happens in my parent’s apartment again in a central place. The coverage seems very selective and very weak! The phone which I use to keep in touch with my wife is useless now since she can’t reach me or I can’t call her when I am at work using the AirCel connection anyway !
Also the Cell City representatives are totally ignorant and do not seem to know anything. They don’t mention the extra charges applicable when you are signing up but later you find you are billed extra for what you thought was part of the package!
If you are looking for a good Cell Operator look elsewhere - or hope that Hutch will be taken over by AirTel !