\Medicine is an art. In Latin, referred to as Ars Medicina (The Art of Healing).**This would naturally be expected of the ICU services at the Ruby Grant Clinic are considered to be among the best in the city. However, there leaves much to be desired.
It may be true that not everyone who comes to the ICU is in need of care and attention but that would only consist of a small minority. Also, it may be said that based on my observation, a fair amount of patients actually leave the ICU, fit enough to be transferred out.
ICU staff are expected to be congenial and acknowledge that the patient is one who needs Intensive Care and has hence been admitted in this particular ward. Also, it would be expected that in order for relatives and friends who are at a peak stress level are given the support and positive energy they need to help the healing process.
Unfortunately, this is not the case.The nursing staff speak only Malayalam and English, Hindi or Marathi are not languages with which they are familiar. The ward boys and guards speak Marathi and sometimes if they feel like it Hindi. English and Malayalam are not their forte.
The communication gap causes more problems.The doctors are actually the only ones in the ICU who are actually concerned to ensure patients recover outside of the patients and relatives.
If you are someone who is visiting the ICU ward since you have a friend be prepared for a depreciated amount of humanity in the treatment you would receive.**If you are a patient, I would recommend, you have a solid bank balance or a really good insurance company.
The average costs for a room, just the room itself with a tube light, decent air-conditioning, walls with oxygen, etc valves and a bed for a single person who can accompany the patient costs Rs.30, 000/-
*If the patient requires medication, please categorically ask the staff to indent for it. Like I mentioned earlier, linguistics may be a problem so make sure you get your point through. If you don’t you could get conned into buying a load of supplies you don’t really need or what the unit may need but the patient would never use.
Keep the supplies with you or it could magically find grow legs at night and walk into the Medical Utility Supplies by ICU room no 2 / onto one of the dark blue bags in the trolley units or into the ward boys’ rest areas.
It’s almost a guarantee that when you get the patient into the ICU the staff will find a way to get the patient some sleep. How? Ask no questions, you’ll be told no ...um lies i.e. if you’re able to get someone to understand what you are asking.
At this time, as hard as it may seem, do you accounting while the patient has been admitted in the ICU. Tally what you spent against what the bills say and make sure you don’t get the run around. The ward is famous for more than just saving lives, it’s also famous for giving the ones who survive reason to want to never come back to the ICU or wish they’d never made it out on account of the exorbitant prices which could compete with Exxon’s latest profit report.
It has many reasons to keep a patient in there on grounds of observation etc. Make sure you get a specialist to sign off or you could end up losing everything believing it’s for good quality medical service.
*On a final note. I hope you never ever need this and that if you got till this point in the article, my prayers and thoughts are with you and your family. I hope that all goes well and in the end it is all for the best.
*I would recommend if you have a grievance, make sure you visit the https://rubyhall.com website and go to the Contact Us section and fill it out. The hospital actually gets back to you.