I am extremely disappointed with the unethical practices and poor customer support I have experienced with Rupeek. Here is my detailed account of the issues:
1. Lack of Notifications for Due Dates and Rate Changes
Rupeek relies solely on its app to display due dates and interest rate changes. They do not send proactive reminders via SMS, email, or calls, as required by their own Fair Practices Code. This is highly unprofessional for a financial institution managing critical obligations like gold loans.
Due to their failure to notify me, I missed an important due date, which resulted in the removal of my concession benefits and a significant increase in the interest rate. Customers cannot be expected to constantly monitor the app for updates when these notifications should be a basic service.
2. No Renewal Option Provided
Rupeek failed to provide me with any renewal option, leaving me with no way to manage or prevent the escalating interest rates. When I reached out for clarification, their customer support team had no answers and simply blamed me for the missed payment.
3. Refusal to Provide Written Clarifications
Despite multiple emails requesting a written explanation, Rupeek’s team repeatedly refused to reply in writing and instead relied on vague verbal responses during calls. This lack of accountability raises serious concerns about their transparency and customer service standards.
Their representatives even mentioned that they would close my ticket without resolving the issue and send me an automated email. This behavior is not only unprofessional but also shows their disregard for customer concerns.
4. Escalating Financial Burden
The lack of proactive communication and renewal options led to a significant increase in interest rates, causing unnecessary financial stress. Rupeek refused to waive the additional interest charges, despite the issue arising from their poor communication.
5. Misleading Responses and Avoidance Tactics
In one of their emails, Rupeek claimed to have offered me an alternate interest scheme, but no such option was ever provided. This is clearly a misrepresentation of facts to shift the blame onto the customer.
Conclusion:
Rupeek’s practices are unethical and seem designed to trap customers into paying higher interest rates through lack of communication and accountability. Their grievance redressal mechanism is ineffective, and their customer service team is unhelpful, offering nothing but repetitive and vague responses.
I strongly urge anyone considering Rupeek’s services to think twice. Their lack of transparency, failure to notify customers, and refusal to resolve legitimate grievances make them highly unreliable.
Suggestions to Rupeek:
Start sending proactive reminders via SMS, email, or calls for due dates and interest rate changes.
Provide renewal options to avoid penalizing customers unnecessarily.
Improve customer support and address grievances promptly in writing.
Follow your own Fair Practices Code and RBI guidelines.
Final Verdict:
I would not recommend Rupeek to anyone. Their unethical practices, lack of transparency, and poor customer service have caused me significant financial and mental distress. Beware before using their services!
#RupeekScam #GoldLoanFraud #UnethicalPractices