I bought an LG DD refrigerator(GL -244 GP4) in the month of May’09 from LG factory outlet named S K Roy located at kankugachi in calcutta( kolkata). The refrigerator was Rs. 800 cheaper than the other outlets . The reason for this was explained as this shop was a direct factory outlet of LG.
But my misfortune started in a couple of weeks when both the compartments started freezing and the thermostat had no effect to reduce the coldness. Nearly all vegetables and other products started over freezing and got spoilt soon. I waited for some time and called up LG customer care where I was given a serviceId of N9C72506890( 25th July) and the service man was prompt to visit me and on inspection he found the thermostat has burned out and needed replacement.
But as soon as he saw the receipt bearing the heading of M/S. S K Roy he claimed that products bought through this shop is not under the service umbrella of LG and I need to talk to his boss in LG Service Centre though the bill stated a 12 month warranty.
I called up his boss( Siddhartha dey - 98361-40500) and stated my whole problem. But the answer I got back was that LG would not service this faulty unit.
I am at wits end what to do with the faulty unit and really feel that both LG and the Factory Outlet shop( S K Roy) have cheated me .
I would advice everyone to stay away from this shop and also LG products as now I have lost faith totally on LG.