We had earlier used sahara for a local move about 2 years ago and decided to go again without bothering to know the current state of affairs. this time it was to a different city
First they sent only 2 workers to pack the whole house and that too late in the evening without any vehicle to load into. Everything was slow and when they dropped the sofa down the staircase we had to the whole packing and asked to come only when they had enough ppl to handle the move and with a vehicle the next day.
Mr jitesh hid a lot of facts like paying the whole amount upfront, service tax and insurance etc.All this was revealed to us only after the items were packed and the cargo was loaded. When we asked for a cancellation they asked us to pay 50% as cancellation charges which was ridiculous- we asked jitesh to come down n resolve the issue since it did not help talking to the workers.
After a couple of hours of jitesh and other sahara employees not taking calls etc and we refusing to allow the vehicle to move, the workers finally checked with some employee and agreed to take half the amount and the rest on delivery.
After 3 days by when the vehicle should have reached we called to dsicovered that the vehicle was not dispatched in the first place and is being held to ransom for the whole payment. By then all of us had left the city and all calls were avoided and disconnected and we were left high and dry.
When confronted on why they had agree to take half and leave, the only answer we kept getting from all the ppl we spoke to at Sahara was - this was how they could get money from us and close the transaction- so unashamed and openly and blatantly.
We would recommend other movers like Globe in Bangalore who were more professional and treated our things with care and not use our sentiments and hold our things to ransom as Sahara had done.
Most of all all our family has been terribly harassed and hurt by jitesh’s actions and his unprofessional language which can never be excused. If the company can still retain such a character then I can imagine how good the other employees must be.PLEASE AVOID USING SAHARA