I used Sahara Packers to ship my car, fridge and LCD TV to Kolkata from Pune. When I approached them in Pune, they sounded very nice, professional and confident about their services.So far, so good. They charged my 17, 500 for shipping these three items and the fool that I was, I paid the whole amount upfront. They promised to deliver it within 10 days. From this point on, the story of my harassment begins. Car and TV were delivered in 2 weeks time.
When I had handed over the car, the tank was a little over half full. When the car was delivered to my place, there was not a drop of petrol in the tank. Their warehouse in Kolkata is a little over 2 hours ride to my house.
There was a small crater sized dent in my car. It appeared as if the car had been in an accident.
The person who had come to deliver the car and TV was rude and unco-operative. He refused to carry the TV to my apt which is on first floor, and harassed my old father.
The fridge had not been delivered uptil this time. Everyday they just kept telling me that it will be delivered the next day. Finally after waiting for more than 20 days I lost patience. When I asked for their manager’s number, the staff at Kolkata was extrememly rude and they had the guts to shout on me.
They again harassed my father-asked him to message them our address, when of course they should have the address on the bill. Then they told me that my father was asking the fridge to be delivered on a different address, which is of course complete BS.
In the middle of all this, I have been following up with their contact in Pune for the claim towards the damage done to my car and the petrol stolen. He JUST DOESN’T ANSWER THE CALL. I am in another city now(which is why I shipped my stuff in the first place), and everyday I am using my friends’ mobiles to call him. He will not answer any number from which he knows I can call him.
So, my advice is that don’t use this company if you have any option. If at all you engage them, don’t make the mistake of paying the whole amount upfront. However sweetly they may talk, you cannot trust them at all.