Even I had bad experience with them. But luckily it was not as bad as those stated here.I was getting transferred from Bangalore to Cochin, and had called up for Sahara and Agarwal for quotation. Agarwal guys asked me the list of things and just told me a rough estimate. Sahara guy came right upfront and inspected my goods to give me a quote. Next time when I called Agarwal, they too did the same thing, but since I was very impressed with the first response from Agarwal, I choose Sahara. When giving the quote he had told that, Unloading in Kerala wont be taken care by the company, but they would do the unpacking, and if I book full truck load, it would be transferred by their own vechile to Kerala.
On packing day, two guys came home and started packing and it continued till late evening and finally myself along with my wife had to extend our help to get it completed.
When it came to loading to the truck only, I came to know it was not Sahara’s truck, they have hired a truck which came with some Pineapple load from Kerala (which was returning back), luckly those guys were really friendly, and gave me their mobile number and was in touch with me all the way from Bangalore to Kerala.
In between these guys took some extra money telling that, check post entering to Kerala they might take bride. This money was never handed over to the driver nor returned back to me.
Once my things were unloaded, I tried to reach these people and came to know that they didnt have any office in Kerala, and it would take a while to get it unpacked. Finally I myself had to do all the unpacking of goods.
More than their service to be substandard, they were cheating the customers on their experience and services. But luckly the truck guys were good, and they took care of my belonging well (specially when it rained in between) and got the stuff without any damage or theft.