I got my mother in law admitted to this hospital for Neurological department last month, what we have realized is their motive is only how to stretch the admission in hospital.
you would have seen many reviews on it where the cost and treatment is quite costly with the service they do. I will share the other angle of it to make it straight which any individual can understand their motive.
1) Doctor has suggested for MRI scan, where the patient is admitted in ICU, they take almost 3 days to get it done with the reason that they did not get the slot. this is very weird in any part of the world where the ICU patient overrides any OPD scans /Ward scans for tests/scans
here it gets the impression that, they want to drag the stay in ICU and earn money.
2) There is a concept of Video ICU counselling for ICU attendants and family . As a worried patient patient and attendants any one would want to get the clarifications done straight from the doctor, but these junior doctors will come into video call and ask you back if any doubts.
we have asked a list of questions on why there is delay in getting the in house Lab reports(SLA <24 hrs according to them) in one of our interaction where they put on management and ask us to talk to management.
and when ever you complaint in that session, they will not take signature in the ICU Video counselling register when you leave. so this is unrecorded session!
They show big time attitude, and out of group of junior doctors, only one will be speaking, others are surfing through their mobiles carelessly.
3) I have reached out to Patient welfare officer( Gayathri) who is of no help .I wanted the reports so far completed so that I can show to our family doctor for second opinion. but they are very reluctant to share the reports.
4) You can find the doctor charges in your running bill even if the doctor is on leave or not come to rounds!, when you ask the ICU team they become mum.
5) last but not the least - They will not give you soft copies of MRI but provide only films . when asked for it, they charge separately for Rs.800 .
Do you believe it! 800 bucks for a CD!
beware of this hospital, Doctors are okay, but management is worried only about money.