I, Deepak Iyer and my wife, Manisha would like to appreciate Sam-san travels, Manish and especially Smita from Sam-san travels for arranging , co-ordinating and regularly following-up on this wonderful and memorable trip to Ladakh.
Yes ! indeed we had a safe and wonderful trip. Thanks to Sam-San and especially Smita for bearing with our whims and fancies and able to adjust and accommodate all of them in the schedule. There were no hiccups on the planning and co-ordination which was perfect and all credit goes to Smita for making this trip a smooth success.
The trip was indeed memorable with such fantastic variations in landscapes, climates and terrains.
The drivers were all co-operative, helpful and warm and informative especially Mr. Nasir ( Srinagar – Kargil – Alchi ) and Mr. Dorjee ( Alchi - Leh – Nubra- Pangong –Leh – Tsomoriri – Sarchu – Manali ). We had some treacherous navigations in Zozilla, Khardungla, Changla and Rohtang pass, but both Nasir and Dorjee ensured that things were taken care in the most professional manner.
We had some nervous issues due to flashfloods that shook the country last week, but Manish in Leh assured us that things were perfect. Culture and Nature expeditions in the Srinagar leg are nothing but a pickup and drop service only. They just provided different vehicles for sight seeing with little / no information on the area. Where as Mountain Trails on the Leh leg have good and safe drivers with good information on region and suggestions on sight seeing. They also ensured that the itenary was explained to the customer. The owner came and met us too. Smita in Sam-San Travels, make up for a wonderful customer servicing executive who is completely tuned to the customer needs. Please keep up the quality which will take you a long way ahead.
Neha, I feel that no escalation to the manager means a wonderful work done by sub-ordinate ( Smita ) . Smita definitely deserves all the credit for her skilful and pleasant manner in which she arranged and concluded this trip.
All and all it was a great experience with SAM-SAN Travels. Looking forward for other trips as well.