We have been cheated badly and somewhat is the same fashion as been mentioned in some other reviews here.
We had taken a Kerala package and had asked for customization as per our needs like larger more expensive hotel rooms and A/C Innova, more days, etc. We were charged extra for all these additional things which we promptly agreed and paid for in advance. But we were shocked on reaching there. None of the promises were delivered and no complaints were heard. Once you pay up the money to these folks, their attitude, language and so called friendliness subsides like anything.
We were put up in a "rattling" Tavera and the reason given was no Innova was available due to a a full season! Wow, we booked 2 months in advance! Everyone knows that Tavera is one class lower but Sam San does not agree. Per them its the same class. On top of it was rattling one with sponge coming out of the seats everywhere. Not to mention, we had a horrible experience travelling in it all through.
We had asked for a minium of 3 star hotels and had paid them the premium for it with no questions asked, but we were put up in low grade hotels at most places after reaching there although the booking receipts showed the right hotels. Again the same reason - full season and all. When asked for refund, the answer given was that the rates were the same for the hotels that we were put in which was certainly not true. I checked the tarrif cards myself. We have been cheated badly and would recommend that you should not even think of Sam San travels as they are bound to spoil your vacation.
-Sapna