I had purchased this. within 10 days, it went out of order. On complaining on toll free numbers, for 2 days noone reverted or phoned to ask. After repeated complaints, someone came after 2 days. Never wrote any paper, said it will take 2 more days. Today is 6th day, we r without A.C. in October month in Bombay. They r least bothered to ask on phone n no sms sent. They are very careless. never buy this product n say Bye Bye to Samsung A.C.