I bought this one ton AC of Samsung two years ago, sales representative in one of the store endorsed this AC to me. Soon after a week of purchase I started facing issues with the AC. Gas leakage has been consistent issues and it has been repaired by service engineers 11 times so far.
It just (normally) takes 15-24 days for service engineers to assure repair of the product against their claim of service resolution within 24 in Chennai. Gas leakage continues and I have spent about 15, 000.00 rs for servicing so far (AC cost was 27000 rs).
The main concern is- inhaling of the gas leaked from AC, this is causing vomiting sensation, headache, skin irritation & itching problem to me and my wife every morning. Furthermore usage can cause brain damage and death.
I have raised these concerns to the Samsung authorities by sending them several written letters to head office and by contacting them over the phone however they are sadly helpless. They would have no clue even if a person dies, they have sold their product and rest is not under their responsibility framework- they don’t know you attitude.
These MNCs behaves like an ordinary local company when they are operational in India; they are not bothered about human lives! In western countries, these companies they have best possible ratings when it comes to product and services (with same cost), they are doctorate in refining service standards however it’s not the same in India as we are at opposite side of the world (US).