I really appreciate your products, the way they make me feel and the way they have been a part of my daily life. But now this experience has changed my perception.
Mahesh(mahesh.j1@partner.samsung.com) you and your whole team have been talking to me for a month since the day I got nth Samsung product(hopefully this will be my last product from Samsung) which I think the missed out on the rigorous quality check and finally I acted like a Test Engineer successfully finding a bug on the day 1 itself.
After letting you guys know about the defect, first engineer visit suggested me to change the Set-Top box and I like an idiot with confidence on Samsung & that engineer soon I replaced the older one with new SetTop box and to my surprise the issue still persists(now Who the hell is going to pay me for your trial suggestions) . After few days another engineer visit concludes Mother Board needs to be replaced. Another day I get a call from Samsung HO and he assures that a firmware upgrade should fix my issue.
Finally after few days Samsung service center guy comes home and asks for my signature required for replacement. I ask my parents to sign that document later I figure out It was something else only.
Now after all this mishap, all of a sudden an Engineer visits and does a software upgrade this saturday and I experience the issue again on sunday The whole experience has made me feel very helpless and I don’t know where should I go if any issues arise in future with the same product because I have no faith at all in your service engineers after facing above experiences.
Writing this letter with a ray of hope for better product and service. I conclude that Samsung is selling the worst products by simply using its brand value.