Dnt go with samsungI ordered a Samsung Galaxy Book 4 on November 11. I received the product on November 13, but when I opened it, I found that there were no Microsoft products included. The description mentioned that MS Office 2021 would be available, which means it should come with a lifetime purchase.
When I contacted Amazon customer care, they said the return would only be possible after December 12 — literally a month later. This meant I had to stop all my work and wait for them, which also blocked my money.
After a long discussion, they told me I needed to courier the product back. Since I urgently needed the issue resolved, I went ahead and sent the product back myself.