Harrasment of Samsung service station. 15 days back I got Samsung Grand, I was very happy to get a good cellphone from Samsung, just in 15 days the power button of the device became very hard to press.
My wife went to the service station located near Borivali West Station.
First of all She had to stand in queue for about 30 min and as it was end of their working hours I.e 7.00 pm, they were asking to leave, when she told them that she came before the working hours they took my mobile and asked to pay RS.110 to get the mobile checked, she informed them that it’s under warranty and the power button is hard to press they still insisted to pay RS.110.
After taking the payment they opened the mobile and sprayed some liquid on the board and said that it’s a water logging issue and it cannot be repaired she informed that the mobile is working properly the issue is just with the power button they asked to pay 7500 to change the motherboard.
She asked them to give the mobile back and after they closed the mobile it’s not powering on at all.
This is really ridiculous and disgusting that they opened the mobile and made it useless for further use.
I think that this is just a matter of untrained technician sitting at the service station.
They don’t even know the meaning of LCI (Liquid Contact identifier), I am just complaining here in Facebook to see if Samsung guys can really help me fix the issue. My first question is why am I being charged if the mobile is under warranty. My second question is that why did they made the mobile useless and closing and opening it.
I would just like to say that if there is any water logging issue the mobile should not turn on and if it will turn on it will have a issue in display or touch and would not make the power button hard to press. I am attaching the invoice copy also for the amount I have charged with the untrained technicians. I hereby request you to kindly change the handset or else I would go beyond my limits to post regularly on Facebook and twitter about your brand attitude of not looking into consumers issue.
This is really not acceptable and should also be taken care by consumer court and other blogs.