I have been a fan of Samsung and, a long term user of Samsung Products including, appliances.
I bought this latest Watch 4, 44mm on 01/01/2022 for INR 27, 000 from an Offline Samsung Store since I wanted it immediately for Gifting. To my surprise, I received a defective product with the following issues:
1. Minute streak/scratch on a side panel.
2. Auto-Restart: Watch kept restarting.
3. I use multiple Smartwatches all day and night, including Fossil 4 and 5 series, Garmin’s topline Fenix series, Amazfit and Samsung’s very own Samsung Active-2 and S3 Frontier. Frankly, all of these devices work flawlessly despite using them for years. This Samsung Watch 4 burnt my Skin within a few hours. So, this is HAZARDOUS.
4. Random Data Issue: The watch fetches some Random/Erratic and invalid data including Steps/ Date/Fitness/Body Composition. Watch fetched random/erratic/invalid/irrelevant data, which is a long way before launch.
I produced this faulty machine as received at the Samsung store/service centre within 2-days with complete accessories including Box. The executives from the HO team showcased their very own defect of scratch and, VOIDED WARRANTY for this 2-day old product despite having a Brand Replacement policy of 15-days.
Brand executives inferred that an impact could have caused the scratch on the side panel, which is the root cause for all issues. Hope with multiple scratches, you can time travel and analyse data from birth and burn yourself.
So illogical and unjust, Isn’t it?
Thusly, passed the blame on me for not using the watch placing it in a showcase i.e., as a showpiece in a showcase.
And FYI, Samsung Watch 4 does have a MIL-STD-810G certification which means the device has undergone 29 tests in varied environments including, 26 drops onto its different sides, so-called experts from the HO team agreed to my claims and stated that the scratch(a manufacturing defect) on the panel is the root cause for all these issues including skin burn, auto-restart and random data issues, so their MIL-STD-810G is a MARKETING GIMMICK.
Now, the HO team is trying to exploit a sum of INR 13000/- to get this 2-day old product repaired. Very Pathetic/ Exploiting Service team from a consumer-facing brand, really unexpected from Samsung. If it had been Amazon for this matter, I would have had a hassle-free process.
I regret my decision of buying offline. It’s been around 40 days and, I am still waiting for the resolution.
A trauma so far, unexpected from a brand like Samsung, with so many annoying calls and frustrating emails right from the date of purchase. A brand like Samsung has stooped so low from being a customer-centric brand & has started to manufacture these Substandard, Hazard causing products with a very non-customer focused policy.
The most pathetic service which I have experienced from a consumer-facing brand and, it’s been harassment with the sole intention of exploitation.
Say No, to this substandard Watch 4 folks.