Words cannot express how lousy I feel when I see this product occupying space in my house. In my opinion SAMSUNG WASHING MACHINE = POOR QUALITY WITH POOR SUPPORT. I bought this product in August 2001 in Chennai and 5 days after the warranty expired, the washing machine drum(into which the clothes are loaded) started bouncing around with a loud noise. After a week of hopelessly trying to contact the service centre, I got to know that the service center which installed the machine had shut down(they must have got sick of attending to Samsung warranty breakdown calls). After a lot of trouble and enquiries I managed to find another service center. They wanted 200 rupees to attend the call irrespective of whether they attended to the problem or not. Having no other choice, I agreed. After taking a look at the drum, he said it would cost around 3000 rupees to replace the whole drum and the holder. This sounded ridiculous because the drum was intact but the portion connecting the drum to the shaft was completely corroded. Why replace both when the problem was only with one? Anyway the annoying part was yet to come. 5 days later I received a call stating that it was not Rs3000 but Rs4800. The next call raised the amount to Rs5200. The whole issue seemed fishy since this was the cost minus transportation of the machine and the service charges and it also varied from call to call. Having read on the net that Samsung had a email hotline(hotline@samsungindia.com), I sent them a mail asking them for the actual price of a spare drum. I got a standard response mail saying that my problem would be looked into soon. A week later, no response. I sent them a mail with photos of the defective drum ( you can see how easily it gets corroded and that too beyond recognition) and still no response. I am now looking for a buyer who can take the machine for its weight and clear it from my house. Would I buy another SAMSUNG product?? Never in my life. If anyone would like to see what the insides of their Samsung washing machine would look like after 2 years please contact me at ssmathew@tatanova.com, I will send you the snaps. Believe me, you would not want to buy a Samsung product after that.