I bought this product 6 days ago. Just two days after I bought the Tv, color patches started appearing on the corners. Also, even in manual tuning it doesnt allow us to fine tune which leads to poor picture quality, when compared to our old tv in which we had only manual tuning.
I have started to worrying on how much we need to spend on repairs alone for this product, if it has to be repaired right from the second day!!! Leave alone the money to be spent, the support people never keeps up their promises and thats what makes me sick!!
I got it for 14, 800 on a festival offer. The price of the product is cheap when compared to the features it provides and that is why I fell for it.
The support that we receive from the samsung is also gonna b worse as I have already experienced with it when we got the washing machine. For which we had to send notice to the retailer to get the service done, after lots of phone calls, visit to the retailer and months of waiting!!
Also, one more thing that I have learnt as one of my relation is also a dealer is, the retailers will always say the product that they have in old stock or the products that gives them maximum margin as the best product that you can get. Dont fall for them, as they take no responsibility, if the delivered product, even if it untouched by you is found to be faulty. That is what happened to me when we bought a samsung washing machine.
Edited:
Just when I wrote this review, I got the samsung service person pressing the bell at my door steps. Surprised I should say, having been at the other end of support that I received for the washing machine.
It seems the washing machine was under house hold appliances section of support people within samsung itself, which is different from the Audio video unit which is for the TV. Needless to say the service will vary from one place to another and for one product to another.
The color patch problem was due to some magnetic field interference and was rectified. But then, this product is highly susceptible to this kind of magnetic interference, if not the accesories like speaker, stabilizer etc are not placed properly. This will be the major problem, as most people will think it is a big fault, like what I have thought, prejudiced I was.
But even now, I would say, think twice before buying any samsung product.
Wish a satisfied purchasin
J.