Samsung service is really pathetic. Samsung product is ok only if you never need a repairing but I was not that much lucky.
I have Samsung microwave oven that is not working. I should say Most of the times it does not works. When I called Samsung helpdesk I got a call to know if my washing machine is not working. After five consecutive calls and 2 month of follow up I got a calls from service center to know for the oven problem I am having. But now he want to repair it the same day does not matter even if I am not in the city .
One thing I would say about Samsung customer care is "they know every junk / useless thing about you but dont know the things which you are looking for" They will conform your cell no and address but no one will call you and the best thing is "they are neither helpful nor technical"
Anyway my recommendation for samsung product is a BIG NO, specially for Microwave oven
Wether its a samsung oven or samsung TV.