I purchased samsung split ac (model 185bsdnstl) 5 star 1.5 ton .It hardly worked for 3 summers. Later it started giving problems. It was inefficient in cooling and later it stopped working only.
I contacted the samsung service dept and was advised to contact the local Ahmedabad service center. They came on 13th of May, to check and sent me a quotation of Rs 7, 593, to repair the AC by replacing the defective cooling coil and to fill gas. I agreed to it . Later they arranged to send someone on a particular day.That particular day I applied for leave and stayed at home. Unfortunately the service person didn’t arrive untill 6.00 pm in the evening.
When I inquired, they told me as there is no stock of cooling coil with them, so they will procure it later from other city. I was waiting till the month of June. Till today the samsung service dept never bothered to give me an exact date for the repair . When I contacted them on 9th of July 2014, they said as the complaint has become too old, I will be required to made another one and asked me to contact Mr. Hardik Mistry of service dept.I mailed him about the complain and the quotation, but still haven’t heard from him. This is the way Samsung service dept of Ahmedabad, functions. Hence, beware of samsung products especially air conditioners.
K.R.Radhakrishnan.
Ahmedabad.
omrk747@gmail.com