I bought a Samsung GT-B7722 mobile(Star Duos) on 11-10-2010. The IMEI no is 352550041236561. On 07.12.2010, while putting it ON, the loading line would proceed till the half way mark and the mobile would just turn off from that point. I tried a number of times, but the phone would not start.
I deposited my mobile with M/s TELELINK, C-38, City Centre, Bokaro Steel City(Jharkhand){Authorised Samsung Service Centre) on 08.12.2010 at 10:30 am. The work order no is WA87241015761. They said that it is a software problem and that the software would have to be re-loaded. This meant that everything in the phone memory would be lost, including the phonebook. As I didn’t have any choice, I deposited the same. They asked me to collect it at 4pm the same day. When I went there at 4pm, they said that the motherboard has become faulty and it would have to be replaced. They also informed that the motherboard is not available with them nor at Ranchi(the capital city of Jharkhand). It would have to be sourced from Delhi and would take one week. Today(10.12.2010) I again enquired about my mobile. They said that the motherboard is not available anywhere and it may take upto one month for the spare to arrive. I am in a fix and feel totally cheated and deceived by the poor quality of Samsung phones and such poor service. As my work was suffering I didnt have any choice but to buy another phone, while I wait endlessly to get back my GT-B7722.
Vishal, Bokaro Steel City