PLz dont buy top loading washing machine form samsung.Customer Service is really very bad.When ever I call them .they hv one ans. "our eng. wl visit to your place.and this is ur complain no." conversation end . Since I bought this maching, I m having worst experiences . I already spended money on eng. visit charges and replacement. and when I m getting same problem again .they have one ans.we are doing our best. I really want to ask samsung people if they dont care about complain then y r they launching their products? Samsung people really dont care about people money. Shame on them!