We sadly, purchased two of these machines less than 3 months ago, one for a house which is 20km from nearest retailer or repairer. Both machines, within a week of each other had the base of the machine floating up, there was no water agitation. Always been loud, since purchase. Retailer directed us to repairer for warranty, we wanted them replaced. I saw another base the same in the repairers truck. He indicated it was a common problem. Waited two weeks for the one in our home to be repaired, still waiting for the one we dropped off a day earlier to the repairer. Now three weeks. We have had to purchase a third machine( other which washes beautifully). I have just washed a sheet and a pillowcase in the newly repaired Samsung, that were clean other than I was trying to remove a greasy mark. They have come out covered in black stuff( have never used fabric softener in this machine). Washed them again, now have even more black stuff on them. Waiting for retailers response. Hopefully they will replace the two Samsung crap machine with one decent brand. DO NOT BUY THIS MACHINE.