Purchase Summary: Samsung WM FLTs:WW70R22K0X(7 KG) purchased on November 30, 2024.
Core Issues
Product Unreliability: The 11-month-old washing machine has failed critically multiple times, requiring excessive technician visits within months of purchase. The unit has proven to be fundamentally defective.
Disputed Diagnosis & Inconsistency: Service diagnoses have been inconsistent and questionable:
First Failure: Cockroach damage to a pipe.
Second Failure: Technician claimed "child lock" was enabled, despite the door being operational, and suggested a nonsensical link to hard water.
Third Critical Failure(Current): Technician now claims the motherboard is damaged by cockroaches, invalidating the initial pest treatment and contradicting the machine’s placement in a dry utility area.
Unacceptable Repair Demand: Being asked to pay for a motherboard replacement due to "pest damage" on a machine barely 11 months old and still under warranty is unacceptable. This points to a severe manufacturing flaw or poor component shielding, especially compared to an older, different-brand machine that ran in the same location for nine years without pest issues.
Conclusion
We have lost complete confidence in this unit and the provided service chain. The high frequency of failure and the contradictory, warranty-avoiding technical claims warrant an immediate and full refund or replacement of the defective washing machine.