This is all about quality of product & the Sr. management’s unsuccessful intervention to solve the problem.
After getting the Samsung GT-S5333 model mobile phone serviced thrice from the Samsung service center, it started giving same problems after 1 month. Since purchase this phone was giving me problems every month. I went to Service center for resolution but it was temporary i.e. for 2 weeks. I didn’t had enough time to go to service center every time since it was far away, hence I ignored small problems but then the problem proliferated. In past services, the software was updated however my problem was different. This phone worked for 2 weeks & then same problem started i.e. last call was getting dialed automatchandru021y when handsfree were used. Since last few days, the calls were abruptly getting disconnected for no reason after few minutes & for some calls I could not hear the voice from the other side. When SIM was checked on another phone, it worked fine. Also when the phone was serviced last time & handed over to me, I tried to open the Slider to check the phone & to my horror the Slider wasn’t opening. This happened at the Service center after receiving the mobile.
Everytime I complained, some person would call me & insist me to submit it to the Service Center. Then they would do something & it worked fine for 2 weeks but after that again the same problem aroused.
Even after bringing the problem to the notice of Service team(support.india@.), Head of Service(raju.ganju@.) & CEO’s office, finally I gave up & told them to give me their address so that I can courier it to them so that they can use this for R&D purpose.
I have other products of Samsung working absolutely fine but this piece is totally a defective one & everyone in Samsung knows that they cant service this properly.
Regards,
Sunil Ghangurde
sunil.ghangurde@gmail.com