I would like to complaint about your Incompetency to provide a genuine support ,
Day -1
On 16th August 2013 I had been to one of your showroom @ KR Puram to get one of my phone fixed (Nokia Lumia 520). The display was broke and I was aware that this wouldn’t be covered under warranty and was ready to pay for it, one Mr Sridhar (maybe I am not correct with the name) said he can do for me and charged 2800 , I gave my phone thinking it would be fixed , he asked me to come back on 17th @ 3PM
Day-2
I went there at 3 PM and waited till 5 PM to discover that my phones display was changed but the touch screen won’t work anymore , hence I gave the phone back and this time I told him that, I can’t wait for 2 hours and he promised to give the phone @ 4 pm on the next day.
Day -3
I waited from 4 – 6.30 ? and he said that there was something wrong with the password ( and he claimed it was my mistake ! god knows how to change the password) and they reset the phone and showed me that everything is working good , at this point all I wanted was to run away from that place as I was no more comfortable there and the best part was on Day -4
Day – 4
I was trying to use my phone and in some place the touch won’t work, because of that am not able to configure my WhatsApp, I called him and Mr Sridhar said a Straight NO and he won’t support me anymore. I lost Rs 2800, all my contacts, my weekend and got screwed by an Idiot?!
If you can’t handle something don’t take it, all your staff in that shop said that guy is for service and not part of Sangeetha? He is inside your shop, I paid you guys with my card but he is someone separate from Sangeetha? I’m completely disappointed with your support.
I don’t want to waste any more of my time so I did not got to that place again. I am not sure why Nokia keeps its dealings with these guys, since he said its a genuine Nokia parts, I will check with them directly.
If you can help me on this call me. Hope you guys will change in the future. But I will definitely recommend all my friends to keep away from you.
Disappointed,
Sadish