Posting on behalf of our client - narrating the experience.
Customer Service - is something that you will crave for, when you buy a vehicle. And here you will crave for it even more, for the absence is too apparent.
Till you buy a vehicle, it is a wonderful experience, because Sales is an important part of business, as we all know.
But after the sale is done, and payment is made, the customer who has bought a Honda vehicle/ two-wheeler is the one who will have to keep himself abreast of the status of delivery. There is a glaring lack of CS personnel or Coordinators who coordinate with the customer from the beginning till the end. The sales person say that they do not get salaries to coordinate till the end, i.e., the delivery of the vehicle. The sales manager says to the customer that in order to coordinate details of delivery, it is not just one vehicle that they sell and they sell hundreds of bikes. The sales manager tells the customer that if the customer is disappointed he has to come some other day to make a complaint or meet anyone in the top-management.
The sales manager’s associate tells the customer that the customer is at fault if he does not call and keep a follow up of his vehicle’s delivery status.
The sales manager’s associate and sales-man tells the customer that if the customer does not read the booking form in detail from top to bottom, the customer is at fault. It is the customer’s duty to read the details and only then visit the dealer, the dealer’s staff will not make any effort to reach out to you.
However, at the time of selling a vehicle, they will try everything possible to please you to buy a vehicle, and then you can fend for yourselves, once bought.