We had booked Savaari for a 5-day trip from Gurgaon to Nainital, Almora, and then back to Gurgaon. We thought we were taking a service from a very big organization and hence, quality would be assured(as your customer service call keeps highlighting). The trip was from 24th to 28th Dec!
1.The driver’s details a day before were shared with us and we called the driver 5 times in the evening before to confirm. No response. The next day morning, the same situation. We had to call customer care and they connected us with the driver. He just didn’t bother to take our call.
2.When he reached, we went down only to find the most broken-down car ever. It was a Swift Dzire. For 13k this was not something I was expecting. The driver’s name was Sudhir Daima. Throughout he drove very rashly. We kept telling him to drive carefully but he wouldn’t listen.
3.When we reached the hills, we realized the car’s 2nd gear isn’t working! Every time the car slowed down at each turn(the Himalayan range has a fair few), he would raise it to the 3rd gear at full speed. Upon reaching we told him to get the car checked and even paid him 2k to do the same. This led to both my husband and me to fall sick due to motion sickness.
4.Two days later, we left for Almora and on the way we understood, the driver will drive like we were in the F1 races. If anything, we know that the hills are where you need to be the most disciplined driver. But well, overtaking randomly, increasing the speed where it shouldn’t be done is no biggie for Sudhir. So well, this led to us getting another bout of motion sickness.
5.On our way from Almora, my husband put in the location on the maps and we thought best to sleep given the way he drives. After a good 2 hours, we woke up to find he had gone from Almora to almost Pithoragarh which is in the opposite direction by 25 km. In the hills, even a 1km detour is a good 10min delay. We basically spent 2 hours coming back and then moving back to Nainital. To make up for the time, he was back to rash driving. Thing is, in the hills, you cannot drive fast to cover the distance - the terrain just doesn’t allow it. But can you really explain this to Mr. Sudhir?
6.The last and possibly the best part of our experience was our way back from Nainital to Gurgaon. No one can stop Sudhir and he was driving at a crazy speed somewhere before Moradabad. I was listening to music with my husband’s earpods and sitting right behind the driver seat. I noticed the car moving towards what seemed like a stationary car and I was thinking he would break. But he went at full speed and rammed into the car. Agree my reflexes didn’t react immediately(because you don’t really expect a person to go ram into a stagnant car) and my face hit the headrest of the driver’s seat. Well, now it is swollen and has a massive bruise. I am getting a CT scan done to know if I have any internal injuries or not. Not that I expect Savaari to do anything about it. Because when the incident happened and we called up your customer care they said, wait with the car for the car to be fixed. In the middle of nowhere India, we will wait for 4hours. We persuaded a nearby village mechanic to arrange for a car - all Savaari said is that, whatever the additional cost, they would cover. Thankfully, to the good graces of the people there we got a cab and made our way back home.
We don’t care about the money. The point is you just lost a customer and possibly many more as I will make sure this goes every freaking place(I took a good 30min to draft my experience for you, I intend to use it very well). Why would any customer come to you? For your service? You are not doing that. The cars are not quality checked, the assigned drivers have no sense of safe driving. Also leaving your customer at the mercy of people in a strange unknown place where we have no assurance of security or help. Your customer service didn’t even note down the cab number of the cab that the locals helped us to arrange. Zero customer safety!