At the offset I would say never use this company for your traveling arrangements. On 13/8/2014 I have booked 2 cabs for 6 people for airport drop using their website. Keeping a buffer of 3.15 hours for departure I asked them to pick up at 6:15 pm whereas our flight departure at 9:30 pm. I have received confirmed reservations numbers(Trip ID S0814-1401345 and Trip ID S0814-1401277) for two cabs.
Guess what? they have cancelled one of the cab without consulting with me first around 4:30 pm, reasoning that they have heavy request coming in and they cannot serve our need. WTF? Then why did you allow me to do the bookings at first place? Are #@#$%@%$ nuts? What options do I have left with now? So, had to cancel the other booking as well. But have have not refund my booking amount for the 2 cabs till date yet even after following up several times over phone and through mails. I had no other options to let you people know about pathetic service and modus operandi.
Thanks for reading,
Raj