I booked a cab from savaari for Bangalore - Mysore - Coorg during Feb 2018 for 4 days. Journey started well as driver arrived on time and 1st few days went well but later part of my journey all sudden came the rush. We skipped the sight seeing spots and were suggested to cover it on day before my return journey. couple of spots we skipped may be reason told as there is no water these days no point in going there. Till that still ok. But last day we started from coorg after morning checkout and were literally going in speed compare to the other way journey. All in all after a lunch break on the way, we reached entered bangalore at 3.15pm and then reached hosur road at 5pm. Till that time neither driver nor the Savaari executive as I called him atleast 3 times before my journey mentioned about their term that we are allowed only 2 hours of local journey from time we entered city. So for city like bangalore it takes more than 2 hour to cross the city. I had late evening flight and I specifically mentioned this to both Savari and cab driver but no one told that it will be extra amount and cant be covered during this itineary.
When they are charging for min km / day so they have control on both time and km then what is the problem if they travel within the city or outside. Guy told me that if you have stayed outside bangalore and returned at 8pm then its fine but no one clarified about this term and while I raised the complaint I am told to see the general terms and conditions like one with asterisk which usually no one goes through and therein also no clarity. Its only mentioned if you take more than 2 hours of local journey then penalty applicable but how much not mentioned.
Height is when I asked support rep to put me to floor supervisor since he wasnt understanding customer’s view and he was blocker but he said supervisor will also tell the same thing and I was forced to either relieve the cab at 5 pm or if I want to have drop at airport at 7.30 then I have to pay extra that to no local driving in between.
Really tough one and I would recommend guys be careful while booking cab from savaari. Cab driver himself confirmed had I taken that directly from him, he wouldnt have any issue as cab is hire for 4 days but savaari doesnt allow.
In the end I was so annoyed that I dropped the car at 5.15pm and preferred to go to airport on my own.
Hope this review will help others to make appropriate judgement while choosing savaari.