I had my first conversation with zainab.shahzad@savaari.com on 15th Nov 2022 to book a cab(Specifically Etios with diesel and without the top carrier)
After I paid rupees 5000/- as an advance payment, I requested an Etios car 1 and half months before the trip date and also a car with diesel and without a top carrier. Which, below is the response and confirmation from Zainab.
I made a complete payment on 18th Dec, 2022 to avoid any confusion and was expecting a smooth travel.
Till 25th Dec 2:36 am I had not received any driver or car details which would have shown which car are you going to send for the pickup.
After all of the below instructions and confirmation, Savaari ended up by sending me a small cab with CNG and not diesel. I was repeatedly asked to board the same cab with no guarantee of changing the same on the way.
My point is, why should somebody be so specific and advance in booking with Savaari when finally they are not going to meet the customer’s expectation and are going to harass the customer like this.
After having a 3-hour-long argument with darpan.kaithwar@savaari.com on 25th Dec, 2022, which did not give a positive result and finally I had to book a cab from the airport which has charged me 42336/-rupees overall for thon-the-spotot booking for the same route. This is just because of Savaari cab’s ignorance and not providing the
quality that the customer had expected. Plus the 3-hours non-stop argument, stress, and tension given by Savaari. I had senior citizens packed and waiting since 6 am causing lots of inconvenience.
You guys apologize and that’s it? My entire trip was spoilt due to this episode and I would like to request 50% of the amount from Savaari for this harassment. Savaari has to compensate us appropriately for this unprofessional handling and all the inconvenience caused.
You have mentioned:
Cancellations and Changes to Itinerary:
In case of change of plans, please cancel the booking 24 Hours in advance.
If the booking is cancelled within 6 hours of the pick up time or you do not show up at the designated pick-up location without any prior intimation given to Savaari, the booking will be considered a NO SHOW. In such a scenario, Savaari reserves the right to deduct appropriate amount up to 100% of advance payment to compensate the driver partner for his business loss.
(How about the extra charges that Savaari has to pay to the customer for canceling the cab during the cab boarding time?)
All your rules and regulations, and cancellation policy only applies to the customer? Savaari is also equally responsible for their misconduct!
Conclusion:
All our plans for the day were spoiled.
We were on a vacation and instead have a relaxed time we had to spend chasing safari customer service who were not at all proactive and reliable with their pieces of information. I had a good impression of savaari so far which is all gone and will never book your service again in life.
Please compensate with 50% of the total bill amount that is(14112/- rupees) from Savaari for this harassment, inconvenience to the senior citizens, arguments, and spoiling of the trip. This will help avoid going to the consumer forum to bring the Savaari cab’s review down.