Usually I do not write any negative reviews about any of the organizations, however, sometimes you are that frustrated or irritated that you have no other options than telling everyone you that what you have been through using of of the products of blah blah organization.
This is in regards to State Bank Of India’s credit card which I got delivered to my address on July 2nd, 2015 with an appropriate credit limit. However, I could not even remember my password and the credit card got blocked(I still do not know the reason why and so the CEO of state bank of india). It was the evening of July 28th, 2016 when I received a text from state bank of india stating that my credit card is now blocked(no reasons). They asked to contact at their customer care number where you here abuses at the background. People were abusing behind the Representative and asking him or her to wrap the call up as soon as possible as they needed to go out for a break.
Not only this, well, they did not know why my card is not functional now. I call them up more than 5 times on the same day I received the text from state bank of india. 5 times I called and received 5 different statements why the card is blocked. They were asking me to pay the where I did not even use my card properly. I had an appropriate limit in my card left.
Well, after a week after calling them end number of time and got thousands of answer making no sense to me. I marked an email to feedback and other email address too. After 5 days, I got no response after an auto-generated email. I followed the hierarchy and marked an email to the next level with no response after a week or so.
I finally reached to the CEO of an organisation and marked an email(the whole chain I had) and asked for a resolution. Guess what, they asked me to wait for 2 days and replied on after a week stating that we can not process this request further as the card is blocked for excessive usage. What the fcuk? Over usage, is this a joke? I did not make more than 2 purchases of INR 1000 or so.
Well, I asked them to let me know the truth and I got a reply after 2 days stating(by a CEO) that we can not share this information with you. I mean "why"? This is my credit card and you are unable to share the information with ME?
I asked them to close my account as they have no information regarding my card and nothing to do with me.
Really, the worst customer service ever!
Even the CEO of State Bank Of India.