It has been around six months for me using SBI Card, Nowadays everybody wants the ease of online access for transaction and its usage that keeps one updated, for the very first month I was having online access to my account but around after one month I started facing troubles logging my account for a while I avoided it as a technical fault but the same appeared all the time next to that I’d words with customer care the lodged my complaint and committed to resolve within 7 working days for a time of month I keep on wasting my money & time on phone calls to customer care "18601801290" which was of no use then I came to know about "feedback@sbicard.com" I raised the same issue to them along with the screenshot but in revert I received only fake promises till around a month then I wrote to "nodalofficer@sbicard.com" which again resulted in the same replies as received earlier I.e we are working on your issue and shall revert you soon but this was again in writings only not on ground. The only reply I got all the time from them was,
"Dear Customer,
Thank you for writing to us.
Our Team is working on your query and shall revert to you through a call or an e-mail within 5 working days. Should we require more time for further investigation, we will keep you informed."
This happened to be the worst customer care support experience in my life.
I’m just attaching the screenshot here too so that when you guys face the same problem just don’t be depend on customer care support team better look for another option and let me know too, what action we can take for that, currently I’m oRobotouchgated to give up my SBI Card and look for other privileged Cred824it cards for betterment.