I had sent a complaint through e-mail as given below, mail sent to seabird@seabirdtourists.com and mails@seabirdtourists.com and also through the feed back link in https://seabirdtourists.com. They have the worst service.There was no response from them.
The mail explains the trouble I had faced in detail.
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Dear Sir/Madam,
The reason why I’m sending this mail is because of a horrible experience I had with your service.
Let me start from beginning.
I had booked R16, Bangalore to Yellapur Non AC sleeper with journey date on 14th Feb(Ticket Number 1185075).
The pick up point I chose was Hebbal at 8 15 PM and I was present at Hebbal at 8 PM itself.
Let me narrate the problems I faced one by one -
The contact number I got in SMS doesn’t belong to Sea Bird, rather it belonged to SRE travels and when I called them, they had no clue about what I’m asking(regarding pick up van pick up spot and timing).
I called Sea Bird contact number, (9880599834) and several times that was NOT picked by any one, even after it was picked after several attempts, the response was not prompt, as the person who picked disconnected the call in the middle.
Finally, after nearly a dozen times I tried, I got the info on the pick up van. The van reached late due to traffic and I was dropped near AnandRao circle at around 10 PM, scheduled departure of R16 from Anand Rao circle was 9 20 PM. But since the pick up van provided by SEA BIRD tourists itself got delayed, they should have waited for the pick up van to arrive. Instead the driver simply went ahead without picking me up.
Meanwhile I got a call from Rajaji Nagar office regarding my whereabouts, (while pick up van was stuck in traffic), I was told to hand over the phone to cab driver. After cab driver finished talking, he talked with me rashly as if I had complained your office regarding delay in timing of the cab.
When I reached Anand Rao circle, there was not even a single person who could say what I should do authoritatively. Finally thanks to a cleaner who is from Nelamangala(I forgot to ask his name) of route 8 on that day, I traveled in that bus(R8), till Nelamangala signal and after super efforts from that guy, the driver of R16 had stopped the bus and I could get into my bus.
When I got into that bus finally(R16), instead of being defensive, the driver of R16 talked as if it was my fault to miss out the bus. The passengers were treating me as culprit.
I have some suggestions for you -
Don’t provide pick up vans if drivers won’t wait for them to reach Anand Rao circle. If you provide the pick up van, then ALL buses should wait for the associated pick up van to reach.
Apparently there was no synch between driver(of R16) and pick up van driver or driver of R16 was not aware of list of passengers. Why the driver didn’t wait for me to reach Anand Rao circle in the pick up van?
Was it my mistake to choose a pick up van from a point nearest to my house? And then do circus from 8 PM to 12 AM to get into R16?
If you don’t wait for pick up van, then don’t provide the service of pick up van at all. Let customers come to Anand Rao circle
on their own ON TIME.
Educate your staff to treat customers with rRajeev_Vermact, Make sure that there is SYNCH between driver and pick up van driver.
Provide correct contact numbers.
I don’t think I will travel again in sea bird let alone R16. Hope you know the value of each customer. Among my family and relatives I have 2 more
who travel between Bangalore to Yellapur at least once every 45 days.
They were using Sea Bird regularly and I don’t see a reason for me not to explain them what happened to me that day.
Also remember the bad news spreads very quickly
After All, we have all the rights to go to a better service provider.
Hope You will treat this complaint with priority and correct the faults in your system.
And remember that no person will tolerate the harassment like the one I received without any of his/her mistake.