I had booked a ticket from Shirdi to Bangalore in the bus run by Seabird Tourists. I had booked 2 tickets for Sleeper Multi Axle Volvo. The Bus was supposed to leave Shirdi at 2:30 PM on 3/10/2015. Initially I was told that bus will be delayed by 2 Hrs. So I extended my hotel stay by 2 Hrs. Then Again I was told that it will be delayed by 2:30 Hrs more. After a delay of 5 Hrs, the Bus arrived.
To add to frustration, They sent a bus which was NOT multi axle, Not a Volvo, Bus was stinging and I was not provided with Blanket and bed sheet. When I asked for refund, the company is not refunding. They told me to go and complain where ever I want. I am aproching the consumer court for this. Please do not book with this operator even if you have to travel the next day with some other operator. The staff is so rude that you will feel like slapping them even if are a follower of Mahatma Gandhi.