I was using this product for the last 7 month and suddenly it starts giving me slow response amd one day it died. Now the led is not lighting up when I insert it to my laptop. On inserting it to my laptop the my computer stops responding. I have too many important data in this external hard drive and I cannot access it. When I contacted the service center of seagate the responded that they can exchange my harddisk but cannot get my data back and they asked for rs 10000 to restore my data. They also know that value is in data and not in the hard drive. So if you value your data do not buy this hard drive and purchase space in cloud