Hi EveryOne...
After coming back from US, I was so happy to hear that Online Movie Renting started even in Bangalore like netflix and blockbuster.com. Came to knew when I got my new DVD player. Infact I went for Unlimited Movies for 549/month. I just didnt believe their offer "free after referring 6 friends" because they too have to pay 1000Rs (999) deposit...
So, I thought I will try it...
well.. I paid 999 on 5th August. They were calling everyday and promising many things. If we book before 10.30AM, movie will be delivered on the same day and all..
6th morning I got a mail that my account is activated. I queued few movies, out of their collection (They have good collections of oldies :D). then I got a mail saying that movies are shipped and it will be delivered on 9th. I didnt understand the logic. I called the customercare on 7th evening after my work. They politely said.. "It will be reaching in any moment sir".
well.... waited the whole day...
nextday evening called again.. and asked whether it takes 24 hrs to reach from basavangudi to koramangala. they said "he is in traffic. and will be reaching today anytime from now"
that was funny though... I waited.. around 7.30 I got a call from customercare saying that "Your house is locked. they are waiting infront of ur door". I just opened and saw the door. I couldnt see anyone outside. then I saw two people were waving from other side of the road.
Infact theywere looking from other side of the road to my room in second floor !! They delivered the movies. Atleast, that moment, I saw the two DVDs, I was happy..
Both names was as I queued...
Later.. after they went.. I was about to watch the RAAZ horror movie (2002). But when I saw correctly.. it was a movie released in 1967. just complained thru feedback forum and immediately got a mail with "We have recorded your msg. we will revert back to you very soon". I queued 2002 RAAZ again.
Next day the guy came with another movie around 7.i returned the movies. That was somewhere from the queue.
Believe me, They will ship the movies what ever they have. NO PRIORITY.
Next day I scheduled another pickup. happend around 10.20 since there website wasnt working. None was picking up the phone too. None came for pickup. Nextday when I called up, they said that, it happened because you didnt schedule before 10. The site wasnt working. so how can i.
Next day Saturday another Gentle Man came (on 12th). I wasnt here. so he gave the movies and went. There was RAAZ again delivered which is released in 1987. So..my friend said, we already returned and complained. he said he will give the other one by nextday morning. I didnt believe that since next day was Sunday.
Monday evening when I called up, they said, nothing can be done today .Since 15th August is holiday, can give the next movie only by 16th. I just blasted at them. and the Senior manager of operations came to my place and delivered on 14th. He said sorry.. I believed him because of his kind words...
he might have went late. when I checked on 15th to schedule a pickup, that option was not enabled. So I tried again on 16th afternoon, I could do it. but... today is 19th 9PM. Nobody has come sofar to pickup/give new movie !!
When I called the senior manager of operations in the morning, he said, movies already shipped to you. when I called called in the evening around 7, he said "Someone will be there in 30 min" !!!!
Guys... 199 Plan, if you just need 4 movies of their choice (even if u queue your favourite ones, you maynot get), you can opt this by paying 1000RS !!!
Dont ever just go for 549 Plan. YOU WILL BE SIMPLY PAYING MONEY FOR NOTHING.
Their Service is terrible !!!!
They got to improve a lot !!!!! I will be cancelling this service....