I have made some payment for JOb services at Shine.Com(Shine.com is the online job portal in India. Founded in 2008). I would like to withdraw the service and get a refund back to my debit account from Shine.
I consider this as a fraudulent and cheating case which was initiated by me by misleading and misguiding me without any detailed email about the service from their end and the total package cost which comprises 3 payment steps.
As per their clause, payment once made by the customer are non-refundable. I completely understand that. However, payment can also be refundable in an exceptional case like this one.
As a customer, I am not satisfied with the services provided to me as committed so far. Hence, I want to withdraw the service. Where there is no trust, there cannot be any relation.
Sharing below the background of the entire process and where it went wrong:
1) On the 18th of October, 2019 I received a call from Shine.Com asking to take up the job search service from them with payment of approx. Rs 2359/- If I am interested to do so.
It was never mentioned over the call that this 2300 was just a registration charge and there could be other steps followed by the process to complete the entire payment procedure and to avail 100% benefit. As a professional organization with a brand name, it should have been informed to the customer at the first level with a detailed email about the entire payment procedure, its services, and its inclusions.
2) Once the payment was done by me, I received an acknowledgment email regarding the payment followed by a call from one of the executives stating that he belongs from the recruitment team and has called me to guide me on the 2nd process. I assumed the 2nd process to be uploading my resume and how to go ahead with the job search. But instead, he quickly explained to me that I am fortunate to have registered with them and they would help me to find out the best job based on my preference provided I allow them to go ahead with the background verification process with authenticated documents. I agreed to that because the conversation was just about allowing them to go ahead with the verification process.
It was not informed to me even once during the conversation that the background verification itself refers to a certain level of 2nd step payment from the customer side. I felt the executive was trying to hide the information because of the fear of cancellation of the service from my end. Again there was no detailed email from them as a professional regarding the product/services description.
I felt they were trying to manipulate me and was trying to convince me with a different set of information. Very cleverly he instructed me to open an email. When I opened my mailbox and was searching for an email from them, I found one with the heading Proforma Invoice. I was confused with the heading as no information was provided to me regarding any more payment then why did I receive an email with the heading Proforma Invoice?.
On questioning, he asked me to open the email.
My concern is why was he not clear in his statement? Why did he not inform me about the payment over the call before asking me to open the mailbox? Why was I kept unaware of the 2nd payment process until the mail was opened? Isn’t the situation seems to be fishy and misleading?
As a professional with such a big brand name, we do not expect such a gap in conversation while dealing with any clients professionally. I was brainwashed that they will reflect my resume for the next 6 months in 35+ companies but I wouldn’t have to wait for so long rather I will have 100% placement service satisfaction within a month. He was smart enough to convince me that with a verification payment of Rs 10, 739/- he assures me to help me with a job within 30 days as it never exceeded for more than 30 days for any other customers/clients.
3) Well, finally I made the payment with the satisfaction that with 10, 739+ 2359 I can assure myself to have a job within a month with the services provided from shine.
It was not informed to me even once that there could be another 3rd payment step to complete the final process and to avail 100% services from them.
4) Once the 2nd payment was done by me, I received an acknowledgment email regarding the payment followed by a call from another executive stating that he too belongs from the recruitment team and has called me to guide me on the 3rd followup process. I assumed the 3rd process to be uploading my resume and steps to initiate the job search method. But instead, he quickly explained to me that I am fortunate to have registered with them and they would help me to find out the best job based on my preference provided I share my LinkedIn Profile link with them and allow them to rewrite my resume with the help of professional resume writer. I thought I already made a payment of 10, 739/- and it was its followup service. But no I was wrong. I was asked to open my mailbox once again to check the 3rd service email from them.
To my shock, again I was sent an email with the heading Proforma Invoice with a payment link for Rs 18, 700 approx.
My query is after the 1st registration charges and after reviewing my resume, Why was I not informed that it needs special attention and services to highlight the same in the market with different companies to meet my priorities and for that, I need to follow another 2 payment options provided which the services will be 100% complete for initiation?
So according to me, I felt Shine was making me a fool with incomplete information and by making me do the instant payment manipulating me without prior information and intimation about the total cost of the package which suits my requirement.
Hence, I consider this as a Cheating/Fraudulent case.
I want my money back.