Dear Team,
This is to inform you that, I have received a call from your executive on 13/03/2020, she promoted about the job assurance, I was happy, she told to proceed for the premium so that your profile will be highlighted, clearly said the charges will be 2950, I accepted for that and made the payment on 14/03/2020 after that slowly she started conveying about the connecting me to the dedicated job manager there you will be get more benefits and guidance with highest expectations, she said the importance of Education Verification and Employment Verification and said some charges will be there. I thought I already trapped by paying 2950. then I accepted and asked them to send the payment link. this time surprisingly the amount was 4932.00. I said to her very clearly I don’t have so much amount right now. it was around 4:30 PM by that time. again she said she can help me with the part payment link and you can pay the rest of the amount later, happily I paid 2000.00Rs and I thought it can be on Monday I can arrange and pay the rest. she again said it is not possible and has to pay within 5.00 PM. Totally Frustrated. arranged money from another source paid the balance money 2950.00Rs. and asked her to check it. the most irritating part was I got another email with another payment link and the amount was 6478.00.
Finally, its time to give up and not to be ready for any further surprises. I asked for a complete refund and decided not to proceed with any more transactions, but the reply was there is no refund policy with Shine.
The total money I paid in a single day was 2949+2000+2932=7, 881?
and another guy from the accounts department(7452093502) called and he is asking to deposit 2206 which is 28% GST of the total bill amount.
Called for the call center and asked for a full refund, they said I will get a call soon. I waited for a full refund.
Finally, they accepted for a refund with the conditions. but Again with another surprise. this time they are holding 28% GST of 2206.00Rs
Accepted for that too. Paid them 2206.00 Rs through IMPS
I will file tweet a complaint towards holding GST, with this consumer forum complaint link. let’s get this decided there.
Note to the sales team: Even Beggars have ethics, they will ask for money and take it. if you can sell the product by explaining the total amount upfront. the users will make the decision whether to proceed with the services or not. rather you will say some professional charges without disclosing the amount. then surprising them with the repeated payment links will definitely screwup the mindset of the customer.
Maybe we will not leave this here, it is time to tweet and publish the cheap tricks of your money trap.
I’ve totally lost my day. shown anger on my kids and family.