Not one of the worst companies, it is the worst company that offers logistic services. I literally have cases where the product has been delivered to the customer, and they mark it as undelivered, and even after providing them with the proofs of the delivery, they have marked it as RTO.
Their team is so irrelevant they have a script they will just read it they don’t have any solution for the problem. Even if you raise a ticket after a day or two they mark it as resolved without even verifying whether the attempt made was genuine or not.
I have raised complaints so many times they haven’t given any solution till now. For them, 3 attempts from the delivery side are like the maximum effort anybody could have done in their life. Their team is also fake, just like their false remark.
When it comes to accountability(What’s that?). Shiprocket will always say, "It’s from the courier company’s end" Dude? Then why are you here? Just to deduct money from the wallet of your customers.
The NDR is also useless; it seems like they are not trained at all for everything "Can I keep you call on hold for 60sec" Is it a joke or what? And after that, again they ask for hold. Why can’t you resolve it right away?
For them, customers are a joke, they just enjoy sitting in the office, and their customer support team is the best among all the teams in reading the script.
Especially, their senior team, by any chance, if they connect with you, dude, they are the real actors. In one of my cases, the customer didn’t receive the call for the delivery and was marked undelivered again and again. When the senior asked her, Are you ready to collect the delivery? The customer said yes. A normal person would have rearranged a delivery, but guess what, it was marked RTO because 3 attempts were made. Then why the hell do you confirm with the customer?
IT WOULD BE BETTER IF YOU PRAY TO GOD FOR THE DELIVERY, RATHER THAN ESCALATING IT ON SHIPROCKET
I have many such cases. Guys, if you are choosing Shiprocket, please understand that you only have to fight.