I ordered Casio Edifice EF 535BK 1AV full black watch from one of their merchants called’Delhibrand’(Order Number: 37116327) I got my product late and soon I realized the product was very cheap in quality as the time adjustment key of the watch was broken whilst adjusting the timing.
Then I immediately called the merchant and let him know the whole issue on phone call he gave positive response and promised me to take care of whatever will be needed in this regard. I logged a return request and the very 2nd day(23rd Feb 2015) their courier guy picked up the product from me, since then neither I received my product updates nor any feedback.
Pathetic Customer Support on Phone
I called their customer support twice but they failed to convince me with proper updates, they’re literally confusing me.
No provision to check the status of Return Request - The Worst
Their shopping portal is not user’s friendly as I unable to check the status of my product return request.
Feeling deceived
I don’t know where actually my product is and how long they will take to come up with satisfactory feedback?
What Next?
Planning to lodge a complain on consumer forums as they’ve not left any other option to me.