I came across Shop clues as one of the eCommerce websites offering products at really competitive price. The prices are really less when you compare with other similar websites. So far, I have ordered 4 products from Shop clues. The first product which I ordered was defective, so I placed a request for return. The request was accepted, and I was assured that the courier company will pick up the product from home. However even after multiple follow-ups no one turned to pick up the defective product.
The worst part was, I received a message from shop clues informing that the courier person had come, but the product was not ready for dispatch. This was not true, so I raised it with the shop clues team, but no response on the same. I was told to courier it on my cost and they will take care of courier charges in terms of some points. For second product I contacted the courier company and went to their office to collect the same. I was told that my area is not in their service. My question is, if the area is not in service, then whey did they accept the courier request. For remaining two products, I have been following up for almost a month now; without any success. One of the product was meant for a special occasion which has already passed.
Even though the Shop Clues products seems to be on a lower side as far as price is considered, just thinking loud whether it will be a good idea to switch to other eCommerce site, where delivery will be confirmed. Even, if it comes with an additional price.