Dont buy any product with manufacturer warranty fromshopclues, you won’t get the benefits of BUYER PROTECTION POLICY
from shopclues. GO FOR FLIPKART OR AMAZONE.IN for online purchases. My experience is:
ConsumerComplaints.in › ShopClues.com › Shopclues.com — shopclues not accepting my product return request and denied conditions of a buyer protection policy
Shopclues.com — shopclues not accepting my product return request and denied conditions of a buyer protection policy
I have purchased an Intex aqua zenith 4g mobile from shopclues.
Order ID: 125919878
Order Placed on Thu, 14 Sep 2017
Delivered on Mon, 18 Sep’ 17
I found product is not up to my expectations(low quality, slow touch, poor camera) . Immediately I requested for a return of the product because I was unsatisfied with it.
Return ID:4817425
Return Requested on Tue, 19-Sep-2017
after few hours return status was showing that( Status: Return Rejected)
Return Details
Order ID:125919878
Order Placed on Thursday 14 Sep 2017, 11:30 AM
Intex Aqua Zenith(5 inch, 4G VoLTE, 1 GB, 8 GB)( Color: Champagne)
Total Amount: Rs.3, 888.00
QTY: 1
Return Information
Return reason: Manufacturer Defect
You have asked for: Refund
Mode of Refund: Refund to my Bank/Card
How will return shipped: I want ShopClues to pick up this product
Return id:4817425
Return created on:19 Sep 2017, 11:19 PM
Return status: Return Rejected
Then I tried to contact Shopclues through customer care service. After a long and multiple tries Some how they called me back.
And they clearly said that they will not accept the return because the product is under manufacturer warranty period.(They claim that it is given in their refund policy.)
But as per Buyer protection policy I can return a product which is unsatisfactory within 10 days from the delivery of the product. But shopclues is deniying this right to their customer.